Privacy Policy

Effective Date: August 28, 2025

Villa Ora di Oro ("we," "our," or "us") respects your privacy. This Privacy Policy explains what information is collected when you visit our website, how it is used, and your rights.

1. Information We Collect

We do not collect personal information directly through this website. There are no contact forms or booking forms on our site.

The only data collected comes from third-party services:

Analytics & Website Performance:

• Google Analytics 4 (GA4) and Google Tag Manager (GTM) collect website usage data including pages visited, time spent, general location, browser/device type, and IP address (anonymized)

Advertising & Marketing:

• Meta (Facebook) Pixel tracks website visits to measure advertising effectiveness and enable targeted advertising

Booking System:

• Smoobu (our booking platform) collects guest information when you interact with the embedded booking calendar, including contact details, stay preferences, and payment information

2. Bookings and Reservations

All booking inquiries and reservations are processed directly by our property management system through Smoobu. We do not handle booking data directly.

For information about how your booking data is collected and used, please review Smoobu's Privacy Policy.

3. How We Use Information

The website data collected through analytics and tracking tools is used to:

• Improve our website and user experience
• Understand visitor behavior and traffic patterns
• Measure marketing campaign effectiveness
• Ensure website security and proper functionality

We do not sell, rent, or trade your personal information.

4. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies:

Essential Cookies: Required for basic website functionality and the booking calendar Analytics Cookies: Google Analytics to understand site usage patterns Marketing Cookies: Meta Pixel and other advertising tools to track conversions and enable targeted advertising

You can control cookies through your browser settings, though disabling them may affect website functionality. EU visitors can manage cookie preferences through our cookie consent tool.

5. Data Sharing

We share information only with trusted service providers:

• Google LLC (analytics and website tools)
• Meta Platforms Inc. (advertising measurement)
• Smoobu GmbH (booking and property management)
• Vercel Inc. (website hosting)

These providers process data according to their own privacy policies and applicable data protection agreements.

Information may also be disclosed when required by law or to protect our legal rights.

6. International Data Transfers

Data collected through this website is processed in multiple locations, including Curaçao, the United States, Germany, and other countries where our service providers operate. We ensure appropriate safeguards are in place for international transfers.

7. Data Retention

• Website analytics: 26 months (Google Analytics default retention)
• Marketing data: According to respective platform policies
• Booking data: Managed directly by Smoobu according to their retention policies

8. Your Rights

All Visitors:

• Control cookie settings through your browser
• Request information about data collected through our website

EU/UK Residents (GDPR):

• Access your personal data
• Request correction, deletion, or restriction of processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge complaints with supervisory authorities

California Residents (CCPA/CPRA):

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of targeted advertising
• Right to non-discrimination

For booking-related data requests, contact Smoobu directly.

9. Children's Privacy

Our website and services are not intended for individuals under 16. We do not knowingly collect personal information from children under 16.

10. Security

While we do not collect personal data directly, we work with reputable service providers who implement industry-standard security measures. No internet transmission is completely secure.

11. Third-Party Links

Our website may contain links to external booking platforms and other third-party websites. We are not responsible for their privacy practices.

12. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any changes.

13. Contact Information

Villa Ora di Oro Email: info@villaoradioro.com Phone: +599 9 521 7681 Address: Curaçao

For booking-related inquiries: Contact Smoobu directly through the booking platform

For data protection concerns: privacy@villaoradioro.com